Our Returns Policy is created to assure our customers are always satisfied with their purchases. We offer a “No Questions Asked Return Policy”, if for whatever reason you are not 100% satisfied with your purchase we will offer a full refund. We certainly do not want you to have to keep a product that you are not 100% satisfied with, and therefore will be glad to either exchange your purchase or refund your purchase free of charge. Simply contact us via email using our customer service email address. Just type customerservice onto your email client and then add @beautyvice.com. Our apology for not providing the address in one link but for your security and ours, we avoid full email addresses on our site. Unfortunately, spammers scan our pages for email addresses they can use for spamming purposes. You may also text at 305-904-0553 or via our customer service line at 888-909-9950. We will provide a prepaid label via email for all return requests. Once you receive your prepaid label, all you have to do is drop it in the mail. Upon receipt of your return, we will either exchange it for a replacement or we will refund you in full. Up to you. As an added convenience, we provide prepaid return labels for your returns. Regarding cosmetics, we only accept returns for products that have not been used. We will not accept returns on cosmetics that have been used. For International returns, we do not provide return labels. International buyers that wish to return a product, can do so but will have to bear the cost for return shipping. For refunds relating to products arriving damaged, we will require an image of the damaged products and packaging prior to processing the damage claim.
We do suggest that you keep your tracking information so that you can track your package as it arrives to our PO Box. Our returns department is open Monday-Friday. Therefore packages that are received Saturdays or Friday after 12:00 PM EST will not be processed until the next Monday.
As our valued customer, you are our #1 priority and your satisfaction is our #1 focus with each and every sale.