Frequently Asked Questions

FAQ's

We offer Free Standard Domestic Shipping for all orders within the United States. We ship USPS and Federal Express. Expedited Shipping, Second Day Shipping and Overnight Shipping  are available and costs will vary depending on the weight and ship to location of your purchase. Upon checkout the system will give you a total cost for each shipping option. 

All tracking information is sent via email along with your order confirmation. Tracking allows you to go directly to a link that will show you where your package is at any time.  You may also log into your account and track your package or use our “track you order” feature on the footer of our website. Additionally, you may opt to enter your cell phone number when you checkout in order to receive text message updates on your cell phone. We can be contacted via email using our customer service email address. Just type customerservice onto your email client and then add @beautyvice.com. Our apology for not providing the address in one link but for your security and ours, we avoid full email addresses on our site. Unfortunately, spammers scan our pages for email addresses they can use for spamming purposes. You may also call our toll free number 1-888-909-9950.

You may contact us via email using our customer service email address. Just type customerservice onto your email client and then add @beautyvice.com. Our apology for not providing the address in one link but for your security and ours, we avoid full email addresses on our site. Unfortunately, spammers scan our pages for email addresses they can use for spamming purposes. Also, via our toll free number 1-888-909-9950 or if available, via our live chat. For urgent inquiries that require fast turnaround, you may contact us via text at: 305-904-0553. 

Orders received by 3:30 PM M-F, are generally shipped the same day. We offer an expedited shipping option for an upcharge which guarantees your order will ship same day. You may also opt for Second Day or Overnight shipping service for an upcharge as well. These services are guaranteed to arrive within 24-48 hours depending on the level of service selected. These options apply only to domestic orders and do not apply to International orders. Arrival guarantees for International orders are impossble to determine as there are factors out of our control and that of the 3rd party carrier we select to ship your order. These may include delays associated with your local customs authorities among others. 

Simply put, we have a “No questions asked and no reason required return policy”. We will take back any item that is unused for whatever reason. Contact us via email using our customer service email address. Just type customerservice onto your email client and then add @beautyvice.com. Our apology for not providing the address in one link but for your security and ours, we avoid full email addresses on our site. Unfortunately, spammers scan our pages for email addresses they can use for spamming purposes. You may also text at 305-904-0553 or via our customer service line at 888-909-9950. We will send you a prepaid label so that you can return your purchase for a full refund. Please be mindful that for international orders, we do not provide a return label. Buyers have to bear the cost of for returning the order.

Our Customer Service representatives are always on hand to help you with any questions you may have regarding the best products for you. We want to assure you that you are always satisfied with your purchase and for this reason we offer top of the line knowledge on each and every product we offer to help you make the right purchase for your beauty needs. You can contact us via email using our customer service email address. Just type customerservice onto your email client and then add @beautyvice.com. Our apology for not providing the address in one link but for your security and ours, we avoid full email addresses on our site. Unfortunately, spammers scan our pages for email addresses they can use for spamming purposes. You may also text at 305-904-0553 or via our customer service line at 888-909-9950 and ask for one of our handy dandy beauty consultants.  You can also go to our Youtube channel or follow us on Twitter, FacebookInstagram, Pintrest or Google + , LinkedIn You can use the links provided on this page or go to the footer of our website.

 

We don’t like to brag, but we “kick ass” when it comes to buying our inventory. Beautyvice buyers scour the planet from one continent to the next for the best pricing on the products that we offer. We buy our products from factory direct distributors and assure that we offer them at the most affordable prices possible. Beauty should not be expensive, it should be affordable, for this reason we make it our goal to find great deals on products and later pass those deals onto you our customers. 

Absolutely. We only purchase our products from authorized distributors and our products are factory direct. We guarantee the authenticity of all our products and back it with a 100% refund guarantee. This is the only reason why we offer a "no reason required" return policy. We are convinced you will love the products you receive from us and we back it up with a no risk guarantee to you.

Yes we do. We offer International shipping to most countries except those countries located in Central America, South America, Caribbean (except Puerto Rico & US Virgin Islands), Africa, and The Middle East.

If you have any difficulty logging into your account when placing an order, simply request a new password directly on the website. The password and new login information will be sent to the email you registered the account with.

Beautyvice does not store any information regarding your payment method. The only information that will be stored in our system is your address, email, telephone number and past purchase history. We realize that storing your payment information is a convenient way for customers to check out in the future but we feel that customer payment information security is worth more than the convenience provided by us storing your payment information for use during a subsequent purchase.

Call us at 1-888-909-9950, text us at 305-904-0553 or contact us via email using our customer service email address. Just type customerservice onto your email client and then add @beautyvice.com. Our apology for not providing the address in one link but for your security and ours, we avoid full email addresses on our site. Unfortunately, spammers scan our pages for email addresses they can use for spamming purposes. We will make every effort to anwer your question accurately, expeditiously and courteously.