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Frequently Asked Questions

Q: I'm Feeling the effects of aging, but I don't want to undergo cosmetic surgery. Is there an alternative?
Q: What are the best hair care products for controlling flaking?
Q: What are the causes of acne and what can be done to control it?
Q: Do I really need to use a toner?
Q: Do those teeth whitening products really work?
Q: How do I go about choosing the best moisturizer?
Q: What causes the dark circles under my eyes and can anything be done about them?
Q: I blow dry my hair almost daily. What can I do to minimize the damage?
Q: I head to the beach frequently, but the salt water seems to damage my hair, leaving it dry and frizzy. What products will help counteract this damage?
Q: How often should I exfoliate? Should I do it at night or in the morning?
Q: What is your shipping policy?
Q: How are products shipped?
Q: What are your shipping rates?
Q: Does BeautyVice ship internationally?
Q: What payment methods do you accept?
Q: What is your return policy?
Q: How secure is shopping on BeautyVice.com?
Q: What information is required when purchasing a product?
Q: What is your Disclosure of Information Policy?

Q: I'm Feeling the effects of aging, but I don't want to undergo invasive cosmetic surgery. Is there an alternative?
A: There are many alternatives to surgery. Depending on the effects you are experiencing, there are several products on the market that will improve, prevent or counteract these unwanted changes. Most are formulated to improve skin firmness, tone, and texture, and also to diminish the appearance of fine lines and wrinkles. BeautyVice.com carries several of the best anti-aging brands on the market, including Kinerase, MD Skincare, Janson Beckett, Freeze 24.7, Natura Bissé and Cellex-C.

Q: What are the best hair care products for controlling flaking?
A: Flaking of the scalp is a common issue for both men and women and is often caused by a dry scalp. But sometimes the products you use on your hair are the culprit. If you suffer from dry scalp, it is important to use shampoos and conditioners that are specially formulated to attack this problem, such as Kerastase Dermo Calm Bain Vital and Kerastase Dermo Calm Emulsion Hydra Calmant. There are also some great styling products available that will minimize flaking, including American Crew Styling Gel.

Q: What are the causes of acne and what can be done to control it?
A: Acne is caused by clogged pores, which can occur for any number of reasons. There are many ways to control acne. If your acne is very severe, you may want to consider seeing a Dermatologist, who can prescribe medication which is often helpful in these cases. For cases of mild to minimal acne, there are several excellent over the counter cleansers, toners and creams that prevent and treat acne. BeautyVice.com carries several the best acne-fighting brands of the market, including Peter Thomas Roth, MD Skincare, Murad, Dr. Brandt, and Natura Bissé.

Q: Do I really need to use a toner?
A: It depends on your skin type. Some toners are designed to remove dirt or make-up residue or excess oil, while others hydrate and nourish your skin. For oily and acne prone skin, an toner is an important part of the skincare regiment. If you have dry, sensitive skin, you might want to pass on the toner, unless it is formulated for sensitive skin and it doesn't include drying ingredients like alcohol. Natura Bissé Sensitive Toner is an excellent alternative to stronger products.

Q: Do those teeth whitening products really work?
A: Yes! Teeth whitening is both effective and safe. These products, which are also referred to as "teeth bleaching products" use a safe amount of hydrogen peroxide to whiten the tooth enamel. GoSmile, one of the premiere whitening brands, is clinically proven to whiten teeth.

Q: How do I go about choosing the best moisturizer?
A: It depends on your skin type. There are products tailored for specific skin types, be it dry, oily or somewhere in between. Cream formulations are a better match for dry skins, while a lightweight lotion works for normal skin. If your skin is oily, you will need to use a combination. Kinerase Morning Boost, Murad’s Perfecting Night Cream and C+C Vitamin C Cream SPF 10, by Natura Bissé are among some of the superior moisturizers available at BeautyVice.com

Q: What causes the dark circles under my eyes and can anything be done about them?
A: This is one of the most common complaints. Generally, under-eye dark circles are caused by a lack of sleep. But hereditary also plays a role. You can camouflage them with a concealer. There are also products available at BeautyVice.com to help minimize under-eye dark circles, such as Peter Thomas Roth‘s Power K Eye Rescue and Janson Beckett’s OkuSil Under Eye Treatment.

Q: I blow dry my hair almost daily. What can I do to minimize the damage?
A: Too much heat causes your hair to dry out and break. For starters, cut back on the amount of times you blow dry your hair. But if you must do so, experts recommend blow-drying your hair eighty-percent dry and letting the rest dry naturally. In the meantime, try Kérastase Nutritive Maquintense Thick to treat your over-heated locks.

Q: I head to the beach frequently, but the salt water seems to damage my hair, leaving it dry and frizzy. What products will help counteract this damage?
A: There’s no question -- the sun, salt water as well as chlorine can wreak havoc on your tresses. Look for products that contain natural moisturizers and sun filters, which provide swim protection for color-treated and sun-exposed hair. Check out Kérastase Soleil Crème Aqua Resist at BeautyVice.com.

Q: How often should I exfoliate? Should I do it at night or in the morning?
A: Exfoliation reduces the appearance of fine lines and wrinkles. Unless you have extremely oily skin, daily exfoliation is not necessary. Once or twice per week is sufficient. Most experts agree that you should exfoliate at night, so that your skin has time to rejuvenate while you sleep. BeautyVice.com has great products for this, such as Peter Thomas Roth‘s Glycolic Acid 3% Facial Wash and Alpha Beta Daily Face Peel, by MD Skincare.

Q: What is your shipping policy?
A: If you place your order by 2:00 p.m. EST on a business day, your order will be processed that day. Orders placed after 2:00 p.m. EST will processed the following business day. Orders submitted after 2:00p.m EST on a Friday, will be processed the following Monday. Most packages are shipped the same day they are processed. However, please allow 2-3 business days for your order to ship.

Q: How are products shipped?
A: We use USPS. You can request Federal Express or UPS at an additional charge.

Q: What are your shipping rates?
A: Our shipping rates vary, depending on the shipping method used. Obviously, for example, requesting a FedEx Next Day delivery, will be more expensive than, say ground delivery, which averages 4 to 5 days. More information can be found on our Shipping page.

Shipping

Q: Does BeautyVice ship internationally?
A: Yes, BeautyVice.com ships international orders all over the world. We provide fast and economical delivery of your international order. Most international orders are received within 7-10 days. All international orders are required to complete and submit a Credit Card Authorization and Verification Form. We must receive this form, completely and properly filled out, along with a copy, front and back, of the credit card used to make the purchase, and a copy of the photo ID with signature. BeautyVice.com will contact you after we receive your international order and provide you with the required form. We will not process or ship your order until these documents are received, verified, and approved.

Q: What payment methods do you accept?
A: You can make secure payments online using your MasterCard, Visa, American Express, Discover and Diners Club card or via Pay Pal.

Q: What is your return policy?
A: You must fill out a Return Merchandise Authorization (RMA) form, found on the Web site. Within 48 after you receive your product you can submit a RMA Request, you will receive an email from us. If approved, your RMA number must be clearly marked on the outside of the shipping box in bold letters.

Q: How secure is shopping on BeautyVice.com?
A: It’s very secure. We use RapidSSL as our SSL (Secure Socket Layer) 128bit digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.

Q: What information is required when purchasing a product?
A: When you purchase a product on BeautyVice.com, we ask you for the following information: Name, Address, Phone number, e-mail address, and Credit Card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database. BeautyVice.com also collects e-mail addresses voluntarily to inform our customers that we received the order.

Q: What is your Disclosure of Information Policy?
A: We never make your e-mail address available to any other company or organization. If you supply us with your postal address, you may receive periodic mailings of Catalogs from BeautyVice.com. If you do not wish to receive such mailings, please let us know by calling or writing us at the above address.
 
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